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PAT OLSEN

Resume

PATRICE OLSEN, RHIT

pat@patolsen.info


CAREER OBJECTIVE

 Seeking a long-term position in a well-established company in which the company can utilize my knowledgeable skills for growth, leadership, and career advancement opportunities in a Healthcare Acute care/Long-term/Rehab environment. 

PROFESSIONAL OVERVIEW 

  • Þ    5 years+ in the HealthCare (Acute Care) industry with experience ranging from HIM Technical responsibilities to assisting Management with special projects. 
  • Þ    Specialized skills in HIPAA/Release of Information, Customer Service, and training HIM staff to be productive and timely with continuation of care medical records requests. 
  • Þ    Attention to detail, monitoring and providing feedback to co-workers and management in relation to training staff and reviewing assigned workloads for excellent outcomes/results. 

PROFESSIONAL EXPERIENCE

HIMS Tech – ROI                                                                                                           2013 to present

Banner Health

  • ·       Conduct routine release of information in accordance with company policy and state and federal laws
  • ·         Provide customer service and assistance over the phone, email and faxing
  • ·         Processes billable requests including quality control in order to  fax or mail CD or paper to requestor
  • ·         Processes, bills and uploads DES requests on their portal
  • ·         Reviews & analyzes records for provider completion & record deficiencies
  • ·         Performs Quality Control & Validation to ensure scanned images are uploaded into the correct EHR visit

 

Medical Records Specialist                                                                                                         2012 - 2013

Arizona Regional Medical Center, Mesa, AZ

Supervisor/HIM Director:  Lisa Zahl, RHIA lisa.zahl@vvh.org

 

·          Processed ROI requests from all sources complying with state and federal regulations (HIPAA)
·         Prepares, analyzes, scans records into system including statusing accounts and updating the BSE report
·         Assisted with coordination of record retention, storage and disposal
·         Researched missing documentation, records or materials through review of departmental documents and follow up with departments and/or physicians as appropriate
·         Special Projects as assigned
·         Volunteering


Int  
            Internship                                                                                                           2011

Hu Hu Kam Memorial Hospital

Gila River Health Care, Sacaton, AZ

Supervisor: Rene’ Letourneau, MBA, RHIA   renel@grhc.org

  • Obtained experience and familiarity with GRHC through a 180 hr internship in Medical Records.
  • Experienced personnel management, EHR, admissions, paper medical records (order, numbering, filing, retention & storage), statistics, quality assessment, insurance and release of information, coding and billing.
  • Designed survey, analyzed data and produced repor
  • Produced report with recommendations and presented at meeting for merger transition.
  • Helped establish productivity standards to measure job performance.
  • Scanned documents into EHR.

 

Inbound Sales and Support                                                                                                         2010 - 2013

GoDaddy.com LLC, Gilbert, AZ

Supervisor: Chris Franciscus  chris@playnsaaz.com  


·         Walk customers through setup or troubleshoot technical issues of Go Daddy products
·         Review customer accounts, recommend and sell products & services

 

Lead/Customer Service Representative                                                                                                  1996 - 2010
Alaska Airlines, Phoenix, AZ

Supervisor: Jane Ewing  jane.ewing@alaskaair.com

  ·         Work-from-home representative.

·         Website technical support

·         Advised and counseled customers on a daily basis in order to meet individual needs.

·           Support staff in problem solving.  
Quickly and effectively solved customer challenges.

EDUCATION AND CERTIFICATION

Registered Health Information Technician (RHIT)   (2011)

Central Arizona College, Apache Junction, AZ
Associate of Applied Science: Medical Transcription (2005)
Associate of Applied Science: Health Information Management (2011)
Coding and Reimbursement Certificate (2012)

Gateway Community College, Phoenix, AZ
Associate of Applied Science: Management of Clinical Information Technology (McIT)   (2013) 

PROFESSIONAL MEMBERSHIPS

American Health Information Management Association  (AHIMA)

Arizona Health Information Management Association    (AzHIMA)

2015 Annual Meeting Planning & Scholarship Committee

2015 Membership Committee

Healthcare Information and Management Systems Society  (HIMSS)

Content copyright 2021. Pat Olsen. All rights reserved.
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